Frequently Asked Questions
+ What is a sample dress?
A sample dress is a dress that has been used in-store for brides to try on when shopping. There is typically only one of each in a bridal store, meaning that there is only one available when it comes to being sold 'off-the-peg'. So once it’s gone, it’s gone! The price of a sample sale dress is set according to the condition of the dress and how recent it is.
+ Can I visit you in person?
Yes! We are still operating out of our bridal store located in Tiddington. We are operating by appointment only so it is super important that you book an appointment prior to visiting. All the items shown online are in store.
+ Are alterations included in the price?
No. Alterations are always separate as the price you will pay will depend on what needs doing to the dress. We have a recommended seamstress that we can put you in touch with after your dress purchase. Her prices typically are around £300-£400.
+ When do I start having bridal alterations?
We advise starting your bridal alterations 4-12 weeks before your wedding date. The seamstress will book you in with more than enough time to get everything done for your big day.
+ Do you clean the dresses prior to sending them?
No. The dresses are sold as seen / as is. If you want to get your dress cleaned before your big day, we recommend using a bridal dress cleaning company or professional dry cleaner.
+ How do I return my order?
Please refer to our returns page for what to do when it comes to returning items.
If you have any questions that aren't listed above, then please contact us.